Constructivist family therapy offers a model for the application of Maturana’s theories to practice. This paper describes key concepts of a constructivist approach and draws on family therapy to provide guidelines for applying them in an organizational setting. It offers a view of the organization as a network of conversations in which change occurs through the coconstruction of new conversations which widen or change the rational domain in which a problem occurs.

Key words: systemic therapy, family therapy, constructivism, autopoiesis, organization, problem solving, human service organizations, management, resistance to change, systems methodology.

This paper seeks to juxtapose the work of Sir Geoffrey Vickers and Humberto Maturana with a view to thinking more about the theoretical underpinnings of Peter Checkland’s soft systems methodology (SSM) and of soft systems and soft operational research more generally. The paper argues that Maturana’s ‘Theory of the Observer’ can usefully complement Vickers by specifying more precisely the nature of the cognitive structures that underpin people’s descriptions of situations, by clarifying the relationship between cognitive creativity and the historical and relational constraints that bear upon people’s descriptions and explanations, and by providing a more complete description of the dynamics that underpin individual and social learning.

Key words: Appreciative system, soft systems, theory of the observer

Applied systems-thinking involves the use of systems methodologies and concepts to facilitate intervention in social situations. In this area, a body of knowledge has been accumulated to promote informed use of systems methodology. Still, how human experience is considered and used in intervention is limited to what methodologies prescribe or what facilitators do with it. In this paper, we revisit the ideas of autopoiesis and in particular the research project pursued by one of his original authors (Francisco Varela). Following Varela’s intent to develop a middle way in science, we reflect on how applied systems thinking could take a step back regarding how human experience is integrated into intervention. We conclude the paper with a number of suggestions to make applied systems-thinking more permeable and sensitive to human experience and therefore open to compassionate thinking and action.

Key words: Francisco Varela, autopoiesis, applied systems-thinking, human experience, systems methodology.

This paper explores Checkland’s Soft Systems Methodology (SSM) through the lenses of a theoretical framework that incorporates key concepts from Maturana’s Ontology of the Observer (OoO) with the view of complementing Checkland’s SSM application process. We outline and examine paradigmatic compatibility between: Checkland’s ontological position (reality is problematic/chaotic) together with his interpretivist epistemology (multiple perceptions enrich the ever-changing reality); and Maturana’s OoO (we are immersed in the praxis of living in an ontological multi-universe). We argue that OoO resonates with key SSM theoretical underpinnings. After establishing compatibility between these two influential systems thinkers, we advance a conceptual framework in which Checkland’s SSM learning process is re-visited through a the framework grounded on Maturana’s OoO. The proposed framework illustrates how key ideas drawn from Maturana’s OoO can shed light into the way in which some of the main SSM devices (i.e.: Root definitions, Conceptual model) are used in the SSM process. By doing that, SSM is enriched and becomes more flexible as the stakeholders involved are placed within the domain of constitutive ontologies from which, a deeper dialogue can be promoted in a domain of coexistence in mutual acceptance. We argue that this is a suitable way to have more flexible and holistic views for a SSM intervention in particular to promote the learning process and debating proposed changes amongst the stakeholders involved. The proposed framework, when applied, may enhance the power of SSM learning process and when adopted can have substantial implications to complement the SSM process.

Key words: problem structuring, systemic learning, soft systems methodology, ontology of the observer, multi-methodology.

Checkland and Maturana’s work aim to understand and to improve problematic situations in organisations and in our everyday life. Maturana’s phenomenological onto-epistemology (we are immersed in the praxis of living in an ontological multi-universe) seems to resonate with Soft Systems Methodology (SSM) interpretivist epistemology. We argue that this concurrence makes it possible to reflect and explore some of Maturana’s ideas (structural determinism/ structural coupling/organisational closure) when they are grafted into the phases of the Checkland’s SSM seven-step process. This article aims to complement SSM by proposing a framework in which some key concepts from Maturana’s Ontology of the Observer (OoO) might enhance and expand the understanding of the SSM application process. An enriched and enhanced SSM process could have significant consequences in the Management Science/Operational Research (MS/OR) and Systems community practice. The framework proposed can have major social repercussions since it will incorporate the well-known influential OoO ideas into MS/OR practice.

Key words: problem structuring, dialogue between two approaches, soft systems methodology, ontology of the observer, methodology enhancing.

This paper makes the case for, and calls for participants in, an interdisciplinary research program exploring the development of theatrical methods of social system modeling. It combines argumentation that synthesizes concepts from the theatre and the system sciences with results from a pilot application of some of the modeling methods discussed. Theatrical methods of modeling facilitate surprising insights regarding the impacts of emotion and other non-trivial factors on system behaviour that are difficult to address in purely computational and diagrammatic forms of modeling. While a theoretical relationship between systems approaches and the theatrical techniques discussed has been articulated elsewhere, this paper is the first to propose a more fulsome exploration of the potentialities of this relationship for systems praxis.

Key words: augusto Boal, theatre of the oppressed, theatre for living, systems theory, cybernetics, Konstantin Stanislavski, soft systems methodology, system dynamics, critical systems heuristics, enactive management.