Publication 881

Hall W. P., Nousala S., Best R. & Nair S. (2012) Social networking tools for knowledge-based action groups. In: Abraham A. & Hassanien A. E. (eds.) Computational social networks. Part 2: Tools, perspectives and applications. Springer-Verlag, London: 227–255. Fulltext at
Urban areas are administratively complex, and bureaucrats are often overburdened when they are working at or beyond what Herbert Simon called the bounds of their rationality. Decisions impacting community group members may be based on little genuine knowledge of issues. Groups concerned with particular issues may emerge in the community. Given their focus and interests, group members will collect and construct issue-related knowledge that can be assembled into proposals. However, it is often difficult for people to form such networks and discover what their various interested members know to construct the collective knowledge. Also, such community knowledge is often ignored by governing bodies and their bureaucracies. This chapter reviews this situation from deep theoretical, technological and practical points of view and shows how simple to use and freely available social networking tools in the cloud can be applied to effectively support knowledge based community action. Relevance: The theoretical framework for the paper begins with the sociological concept of “community action” in a complex systems hierarchy and considers the autopoietic construction of knowledge within emergent knowledge-based action groups. A Popperian evolutionary/constructivist epistemology is followed.


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